Kindly inform that we will be closed from 2nd May 2022 to 4th April 2022 for Labour Day & Hari Raya Aidilfitri, and resume on 5th May 2022. Happy Hari Raya Aidilfitri and wish you have a good day!
General FAQs

Read about the Frequently Asked Questions for all general inquiries. Please reach out to our Customer Support team for further information.

 

Q. HOW DO PURCHASE MY ORDER ON THE SITE? 

  1. Log in your account using your Username and Password. 
  2. Click “Add to cart” button on the products you wish to purchase.
  3. Click “Continue Shopping” to continue add other products into the cart or click “Next” to proceed your order.
  4. You'll need to select your preferred delivery date and remark the delivery info if necessary. And click “Checkout” button.
  5. You'll need to confirm your shipping address on the “Shipping Address” page, and click “next” button.
  6. From here, you need to select your shipping methods and click “next” button.
  7. Next you'll need to choose your payment method then click “next” button. Before this, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order. 

For complete details, please refer to Order Guide.

 

Q. WHAT ARE THE PAYMENT METHODS AVAILABLE?

  1. Bank Transfer
    • Bank : Public Bank Malaysia
    • Bank Account:  3143577133
    • Account Name: JORYSI HAIR & BEAUTY SUPPLIES SDN BHD
  2. GrabPay
  3. Maybank QR Pay

Once the order has been placed, for General Customer, it will need to upload the receipt through PAYMENT NOTIFICATION; For Customer who choose Own Consignment Note/Shipping Label (Shipping Method), please upload a copy of your payment slip and consignment note/shipping label to: UPLOADER

 

Q. I FORGOT MY PASSWORD FOR MY ACCOUNT, WHAT SHOULD I DO TO RETRIVE IT?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. CAN I CANCEL AN EXISTING ORDER THAT HAVE BEEN MADE?
Yes,  only if the order is still on pending status.

  • Please send an email or contact any of our customers support with the message title “Request to cancel order” in order to inform us about the cancellation order.

  • Orders that are in shipping or shipped will not be cancel.

 

Q. HOW LONG DOES THE DELIVERY USUALLY TAKES?

For West Malaysia, please allow 1 to 7 working days for delivery. For East Malaysia, please allow 7 to 14 working days for delivery. However, the actual time for delivery takes depend on your location & Shipping Company.


Q. WHAT IS THE PRODUCT'S TRANSACTION CURRENCY?
All products transaction currency will be done in RINGGIT MALAYSIA (RM).

 

Q. I STILL HAVE DOUBTS!

If you have any queries or issue on any aspect of our General FAQs, please contact us on the details below:

 

WHATSAPP HOTLINE: +6017 337 3320 

TELEPHONE: 03-4288 4232

E-MAIL:  [email protected]

FACEBOOK: JORYSI.MY

INSTAGRAM: JORYSI.MY

 

We may change or modify this General FAQs from time to time. You should check this General FAQs each time you access our website so as to be aware of the most recent applicable version of the General FAQs.